Terms of Service

1. Services

Stone Arrow Marketing provides digital marketing services, which may include but are not limited to:

• Search engine optimization (SEO)
• Google Business Profile (GBP) optimization and management
• Paid advertising (PPC)
• Website optimization
• Lead generation and tracking services
• Analytics and reporting

We reserve the right to modify, suspend, or discontinue any part of our services at any time without notice.

2. Eligibility

By using our services, you represent that:

• You are at least 18 years old
• You have the authority to enter into a binding agreement
• You will use our services in compliance with all applicable laws and regulations

3. User Responsibilities

You agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Use our services only for lawful purposes
• Not engage in fraudulent, abusive, or harmful behavior

You are solely responsible for the content you provide and the legality of your business operations.

4. Payments and Fees

• Fees for services will be outlined in a separate agreement, proposal, or invoice
• Payments must be made according to agreed terms
• Late payments may result in service suspension or termination
• All fees are non-refundable unless otherwise stated in writing

5. Intellectual Property

All content, materials, strategies, and deliverables created by Stone Arrow Marketing remain our intellectual property unless otherwise agreed in writing.

You are granted a limited, non-exclusive license to use deliverables solely for your business purposes.

6. Third-Party Platforms

Our services may involve third-party platforms, including but not limited to:

• Google (Google Ads, Google Business Profile)
• Meta (Facebook, Instagram)
• Website hosting providers
• CRM and analytics tools

We are not responsible for changes, outages, or policy updates made by these third parties that may impact performance.

7. Marketing Performance Disclaimer

We do not guarantee specific results, including but not limited to:

• Search rankings
• Lead volume
• Revenue or return on investment

Marketing outcomes depend on numerous factors beyond our control.

8. Call Tracking and Recording Disclosure

As part of our services, we may implement call tracking, call recording, and lead attribution technologies.

By contacting us or our clients through tracked phone numbers:

• You acknowledge that calls may be recorded or monitored for quality assurance, training, and marketing attribution purposes
• You consent to such recording where permitted by applicable law

It is your responsibility as a client to ensure compliance with all local, state, and federal laws regarding call recording and consent, including notifying your customers when required.

9. Data and Privacy

Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in that policy.

10. Confidentiality

Both parties agree to maintain the confidentiality of proprietary or sensitive information shared during the course of the business relationship.

11. Termination

We reserve the right to suspend or terminate your access to our services at our sole discretion, including for:

• Violation of these Terms
• Non-payment
• Illegal or harmful activities

Upon termination, any outstanding fees remain due.

12. Limitation of Liability

To the fullest extent permitted by law:

• Stone Arrow Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total liability shall not exceed the amount paid by you for services in the preceding three (3) months.

13. Indemnification

You agree to indemnify and hold harmless Stone Arrow Marketing from any claims, damages, liabilities, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your business operations or client interactions

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

15. Dispute Resolution

Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiations.

If unresolved, disputes shall be handled in the courts located in Texas.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted with an updated “Last Updated” date.

Continued use of our services constitutes acceptance of those changes.

17. Contact Information

If you have any questions about these Terms, please contact us:

Stone Arrow Marketing
Email: chris@stonearrowmarketing.com
Phone: 210-802-9290